Return and Refund Policy

Thank you for choosing Gas Stove Repair 

We value your trust and satisfaction. If, for any reason, you are not completely happy with our service, we invite you to review our Return and Refund Policy. This policy outlines the conditions under which refunds or re-services may be issued.

1. Interpretation and Definitions

Interpretation:
Words whose initial letter is capitalised have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions:
For this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Gas Stove Repair ORG.

• Service refers to the repair or maintenance service provided by Us.

• You means the individual or customer using Our Service.

2. Service Cancellation

You may cancel your service request before the technician’s visit or before the repair work has started. Cancellations made after the service has started are not eligible for a full refund.

If you wish to cancel a confirmed booking, please contact our customer support team as soon as possible.

3. Refund Eligibility

Refunds are applicable only in the following situations:

• If the service was not delivered as agreed or not completed due to technical reasons on our side.

• If the technician did not visit even after a confirmed appointment and payment was made in advance.

• If the part ordered or replaced is defective and cannot be repaired or replaced again.

In all other cases, refunds will be processed at the discretion of the management team after reviewing the situation.

4. Re-Service Policy

If you are not satisfied with the service provided, you can request a free re-service within 7 days of the initial service date.
Our team will schedule a technician visit to recheck and resolve the issue promptly.

5. Refund Process

Once a refund is approved, it will be processed within 7–10 business days through the same payment method used during the booking.
Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

6. No Refund Conditions

Refunds will not be issued in the following cases:

• The issue reoccurs due to external factors not related to our repair.

• Damage caused after the service due to misuse, negligence, or third-party interference.

• The customer refused to allow completion of the service after arrival.

• Delays are caused due to factors beyond our control (traffic, weather, or power failure).

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

1. Understanding Our Policy

We want our customers to feel secure when choosing our services. That’s why our Return and Refund Policy has been designed to be fair, clear, and customer-focused. This policy applies to all repair and maintenance services booked through our website, phone, or authorised representatives. It ensures that every customer receives a prompt response and professional resolution in case of any service concerns.

2. Service Cancellation Terms

If you wish to cancel your booking, please inform us before the technician’s visit or before the repair work begins. Once the technician has started diagnosing or repairing the appliance, cancellation is not eligible for a full refund.
Cancellations made in advance will be processed quickly, and if a payment was made online, the amount will be refunded according to our standard refund timeline. Our support team is always available to assist you in such cases.

3. Refund Eligibility

Refunds are applicable only under genuine circumstances where the company is at fault. These may include:

• The assigned technician did not visit for the scheduled service despite confirmation.

• The service could not be completed due to technical or internal issues on our end.

• The spare part provided was faulty or not available, and the issue could not be resolved even after reattempting.

All refund requests are carefully reviewed by our quality and support team to ensure fair processing and customer satisfaction.

4. Re-Service Option

In most cases, we prefer to offer a free re-service instead of an immediate refund, as many appliance issues require physical inspection to confirm the root cause. If the problem persists after service, customers can request a free revisit within 7 days of the original service date.
Our technician will revisit, inspect the issue again, and take corrective measures without any additional charges. This policy reflects our commitment to quality and long-term customer relationships.

5. Refund Procedure

If your refund request is approved, it will be processed within 7 to 10 working days. Refunds are initiated through the same payment method used at the time of booking. Please note that the actual reflection time may vary depending on your bank or payment provider’s policies.
We ensure all refund processes are handled with transparency, and you will be informed of every update through SMS or email.

6. Conditions Where Refund Is Not Applicable

Certain situations are not eligible for refunds. These include:

• The customer denies service after the technician reaches the location.

• The issue reoccurs due to external damage, negligence, or misuse after our service.

• The customer provides incorrect details or address, leading to an incomplete service attempt.

• Delays caused by natural events, traffic, or other external factors beyond our control.

We always aim to maintain fairness while ensuring that our technicians’ time and effort are respected.

7. Our Commitment to Customer Satisfaction

Our company’s reputation depends on the satisfaction of our customers. We understand that appliances are a daily necessity, and when they stop working, you need fast and trustworthy service. That’s why we ensure every technician is trained, experienced, and equipped to provide efficient solutions.
In case of any misunderstanding or concern, we encourage you to reach out to us immediately before escalating the issue elsewhere. We are confident that our team will resolve your concern promptly and professionally.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer support team. We are always ready to assist you with professionalism and courtesy.

Phone: +91 9313159586
Email: [email protected]
Website: www.gasstoverepair.org
Working Hours: Monday to Sunday – 24×7